When museums become complacent on social media we notice! #Musesocial0
Lately I noticed something on social media that I didn’t really like seeing. I had hoped I was wrong but decided to ask others their thoughts:
— Mar Dixon 🍰 (@MarDixon) April 10, 2017
I felt I should share a few of the responses here. What is important to remember is I was not talking about all museums or in one area. It seems to be an international issue and I’m pretty sure it’s not because the social media managers like this either! Maybe management feels social media managers have everything scheduled so can do 25 other things that really aren’t under their remit. Social media managers rock and we shouldn’t at all blame them – most I spoke to privately hate it as much as we do!
However, brands (and museums are a brand) do sometimes forget that numbers aren’t the answer – loyalty also plays a role and can’t always be quantified. Does that mean it doesn’t matter? Of course not! And does it mean that museums, especially larger, more popular museums should respond to every one who tags them? Of course not. But it does mean they need to at least be shown to make an effort – even just once a day to engage with visitors and non-visitors. It doesn’t hurt to ask someone who tags you how they are doing….
@MarDixon I think they forget the ‘conversation’ bit of being social – like in a playground it’s the ‘to ears, one mouth’ ratio.
— Emma (@LondonKiwiEmma) April 10, 2017
I also asked on Facebook and LinkedIn and the responses were an eye opener. What are your thoughts? What can be done to make social media more social and get us back to having conversations instead on constant marketing and pr jammed down our throats?
And for clarification, I need to add that this is the same on Twitter, Facebook and Instagram – so it’s not a platform issue.
It’s a common problem with social media. People and companies tend to spend more time trying to engage with celebrities/bigger brands/more popular museums etc than actually engaging with those who follow or engage with them. This hierarchy is a very odd consequence of class structure/knowing your place and a general insecurity common to many who have been part of an organised education system. It’s very similar to how people will listen to those with no qualifications or , indeed, abilities in a subject because they are famous or are born with a title.
Look forward to hearing your thoughts!