@MarDixon Passionate about culture. Champion for the next generation of Cultural visitors. Defender of Libraries. Glass Explorer. Digital and Tech Enthusiast. Sharing knowledge. Troublemaker and/or advocate, depending on what you need.
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    September 23rd, 2011mardixonCulture

    Recently, Culture24 Action Research Project Let’s Get Real held a conference in Bristol where it launched the tremendously insightful report ‘How to Evaluate Online Success?’ Report, findings & recommendations.

    I’m still reading the in-depth report but a few things I’ve found so far:

    • Measure quality or value, rather than use usage online.
    • Some institutions outsource their Google Analytics to a third party.

    Future Trend:

    • Mobile traffic was, for every museum, growing rapidly.
    • Automated shortening of URLS to t.co in August 2011 will allow for better reports on Twitter-based traffic.
    • Very few organizations set up goals in GA.

    Analysis:

    • Search traffic was still the main avenue visitors used to find sites (another reminder of the importance of SEO).  This was picked up on when discussion lead to importance/useage of homepage in today’s society.
    • Mobile traffic is growing.  Institutions need to move this priority from back burner to front burner.

    Social media:

    • Social media should be renamed Engagement strategy – social media only works when you engage with the followers.
    • The formula for Facebook engagement, while looking like something out of Quantative Maths, really is a simple breakdown that is very easy to follow. (Kudos to the designer of the formula though!).
    • Simply having a social media strategy is not enough – strategy needs to be ‘targeted and effective’ eg not written with business hat on.

    As always, throughout the conference, there were a lot of tweets.  I pdf’d majority of them here with some of my favorites being:

    #c24lgr @tomux If you aim for the moon and only get half way that is still impressive (Love this statement).
    #c24lgr @tomux Be engaged and be involved in the community.
    #c24lgr You’re always in beta at best <~ so true! Need a working document but not many get to end goal.

    The following blogs and links are must reads:

    Thanks to all involved in the conference including the fabulous Jane Finnis, Rosie Clarke and the whole Culture24 team.

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