@MarDixon Passionate about culture internationally. Run remixing events, workshops, create solutions, and an international speaker. Over sharer and Mom who loses arguments to a teen. Projects created: @CultureThemes @lovetheatreday @AskaCurator @MuseumSelfieDay @TeensInMuseums @52museums
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    June 1st, 2018mardixonCulture, International, Tech

    Lately I’ve been busy talking at conferences about social media and running workshops on the same. Why? Because I think many places have now started to realize giving marketing departments or people full time control over social media wasn’t, in many cases, the best move.

    The most important aspect of social media – no matter what subject – is to be social. Constantly telling people of events and not responding to them, or, perish the thought, actually reaching out to people who are tagging you is all one way, and it gets old. Let’s be honest, there is a lot of content out there that people can be sharing, it’s a buyers’ market for the social media user and we should therefore treat those who do tag us with enough respect to acknowledge them or at least some of them (ok for those who get 1000s of tags it might be hard, but one or two responses a day isn’t difficult). It’s another aspect of customer service, we wouldn’t totally ignore someone who came up to the counter, or visitor information desk would we? Yet we think its ok for those who reach out to us on Social media to be ignored. Read the rest of this entry »

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